SECURITY BASICS
  • Supervisor tools
  • Login as User
  • Logging Out
GETTING STARTED
  • Creating a work area
  • Adding an assessment
  • View an assessment
  • Modifying activities
  • Print an assessment
  • Main Menu
ADDITIONAL INFORMATION
  • FAQ
  • Assessement manual

Frequently Asked Questions
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I receive the message User Aready Active when I attempt to login?
This message indicates that you are already logged into the system. Either someone else is logged in using your user name or you did not log out correctly at the end of your last session. If the latter you will need to contact your supervisor who can clear you from the system so that you can login again. Alternatively, wait about half an hour and try again as any inactive users will be automatically logged out by the system after a short period of time.
I receive the message Unauthorised Login when I attempt to login?
The user details that you have entered have not been recognised. Please check the spelling of the company ID, facility ID, user name and password that you have supplied and correct any mistakes before trying again.
I receive the message Access Denied when I attempt to login?
Your web browser does not allow cookies. You will need to modify your browser options to accept cookies for you to be able to use this site. For further advice on how to do this please see "How do I enable cookies in my web browser?"
How do I enable cookies in my web browser?
To enable cookies, follow the instructions below for the browser version you are using.

Microsoft Internet Explorer 6.x, 7.x

  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Adjust preset settings so that cookies are enabled (medium recommended) or click on Advanced to customise the settings.
  • Click "OK".
Microsoft Internet Explorer 5.x
  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Click "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • To enable:
    • Set "Allow cookies that are stored on your computer" to "Enable".
    • Set "Allow per-session cookies" to "Enable".
  • Click "OK".
Firefox 3.x
  • Select "Tools" from top menu.
  • Find the "Cookies" section in the "Privacy " tab.
  • To enable:
    • Select "Accept cookies from sites" and "Accept Third Party Cookies".
  • Click "OK" .
  • Close Firefox and restart browser.
Netscape 7.x
  • Select "Preferences" from the Edit menu.
  • Find the "Cookies" section in the "Privacy & Security" category.
  • To enable:
    • Select "Enable cookies based on privacy settings".
  • Click "View".
  • Select "Medium".
  • Click "OK" twice.
  • Close netscape and restart your pc.
Why does the file not open when I click on an attachment filename?
First check that the file exists and that the path to the file is accessible from the pc that you are using. If everything seems to be correct then you may need to modify your browser security options in order to view the file. The best way to do this is to set up CMS Online as a trusted site but you should inform your IT department that you wish to do this. See "How do I set up CMS Online as a trusted site?" below.
How do I set up CMS Online as a trusted site?
To set up CMS Online as a trusted site, follow the instructions below for the browser version you are using.

Microsoft Internet Explorer 6.x, 7.x

  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Select "Trusted sites" icon then click "Sites".
  • Type our URL "www.sypolcms.com" then click "Add" (Note : Ensure the checkbox is unchecked before clicking "Add").
When I print out an assessment on a colour printer why is the hazard level not appearing in colour?
You need to ensure that your browser is configured for background printing. To do this, follow the instructions below for the browser version you are using.

Microsoft Internet Explorer 7.x, 6.x, 5.x

  • Select "Internet Options" from the Tools menu.
  • Click on the "Advanced" tab.
  • Scroll to the heading titled "Printing".
  • Click on the checkbox for "Print background colors and images".
  • Click "OK".
How do I prevent the headers and footers printing on an assessment or another report?

Microsoft Internet Explorer 6.x, 5.x, 4.x

  • Select "Page Setup" from the File menu.
  • Delete the text in the Header and Footer sections. Experiment by deleting different parts. For example deleting the "&u" from the Footer section will get rid of the messy URL that's printed by default. If you need to restore your settings then retype the following:
    • Header: &w&bPage &p of &P
    • Footer: &u&b&d
  • Click "OK".
Firefox 3.x, 2.x
  • From the File menu, select Page Setup.
  • Select the Margins & Header/Footer tab.
  • In the Headers & Footers section, using the pull-down lists, select the information to appear on your printed page
  • Click "OK".
When I print out a decision module report on a colour printer why is the the hazard level and decision rating not       appearing in colour?
You need to ensure that your browser is configured for background printing. To do this, follow the instructions below for the browser version you are using. See "hen I print out an assessment on a colour printer why is the hazard level not appearing in colour?" above.