We have in place the performance management systems required to enable our employees to achieve our goals and objectives. It is our philosophy that our employees understand our overall goals so that they know how they contribute to achieving them. We share our vision, long term goals and immediate objectives through regular communication. Our employees have clear job descriptions and clear objectives linked to our business goals which are reviewed at least twice a year.
We ensure that our managers are competent to undertake their role by providing learning and development depending on their specific requirements. We provide opportunities for managers to work with their peers in order to maintain consistency in approach. Our managers are trained to deal with situations from motivating and coaching to performance management and managing poor performers through capability procedures.
Our people are open minded – always willing to try new ways of working with a view to improving customer relationships, efficiency and quality. Our commitment to our employees is to ensure, through learning and development, that they have the knowledge and skills in order to contribute to our business and the way that we work, and to enhance their own personal development. We know that employees are committed to their work, understand the importance of flexibility because of the nature of their work, and will put into practice what they learn and share their knowledge and skills with their colleagues. We want to meet our customers’ needs through people who are high performers in a fast changing environment.
We have been an Investor in People since 2000 and encourage and support a culture of learning and development as a means of continuously improving our employees, the teams in which they work, and the company as a whole. We do this to sustain our customer relationships, grow our products and remain a profitable organisation.